CBRE’s Health and Safety team (QSHE) write detailed incident reports to prevent incidents escalating or repeating. As well as protecting people and infrastructure, professional reports are central to avoiding reputational damage. For the reports to be effective it’s crucial they are as clear as possible. Tight deadlines and a lack of agreement on style meant that this wasn’t always the case.
What we did
Ran workshops with the team to create agreement on the templates and build confidence around writing in a clearer, simpler way.
Rewrote the templated documents to make them easier to use and more consistent.
Created a guide that could be used throughout the business and aligned the Tone of Voice with the corporate values.
Included techniques that made the advice easy to use and put into practise.
"I've had other written skills training previously but I have learnt much from this one, thanks!"
Ravi Govindaradjalou QHSE Manager – DCS
Anecdotally the team have all improved their writing. The guide and report templates were commissioned on the back of successful sessions of the workshops.