Privacy policy

The information we hold about you

As part of our day-to-day business, we may hold some information about you. This could include:​​​​

  • Your name

  • Your job title

  • Your organisation’s name

  • Your work telephone number (either the generic office number or your direct line or your work mobile)

  • Your work address

  • Your work email address (or very occasionally, your personal email address if you’ve used that to contact us in the past)

  • Our own notes from conversations you’ve had with us, which could include:

    • a record of communications about previous projects we’ve worked on with you

    • details about your responsibilities within your organisation

    • your previous roles or place of work (if our relationship started before you began in your current position)

    • comments you might have made that would help us understand your needs better in future

The information we store is related to your level of involvement with our company. If we recently came across your company and think you might benefit from talking to us, we will only have information that is publicly available. If we’ve worked together on multiple projects, we will have more comprehensive notes.

Where we initially get your information

There are a few ways we may have gathered your details:​​​​

  • You signed up to our email newsletter

  • You approached us about a writing project

  • We noticed you were at an event relevant to our work

  • A colleague or contact of yours recommended we get in touch with you

  • We have worked with organisations similar to yours and thought you could benefit from hearing about our work

What we do with your information

We store these details on either our CRM system, Highrise, or our email marketing system, Mailchimp. Your name and email address may also be saved as a contact in our G Suite Gmail accounts.


We use this information to contact you every now and then. This will most likely be the occasional marketing email featuring copywriting advice or details of upcoming workshops.


We may also get in touch by email or phone if you’ve shown an interest in our services or if you have a project coming up that we could help with.

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