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Think like a copywriter, not a writer
“You were so preoccupied with whether or not you could, you didn’t stop to think if you should.” That iconic line from Jurassic Park,...
Kathryn Hudson-Cook
3 min read


Copywriting for SEO
The title of this post doesn’t really make sense. Copywriting should never be for SEO. In fact, Google’s own SEO advice very clearly says...
Chris Silberston
4 min read


Tone of voice: 5 common consistency issues and how to fix them
A consistent tone of voice not only presents a clear identity, it helps build trust. There’s a simple explanation for this – when...
Hayley Cherrett
4 min read


AI and the future of HE marketing
We’re at a turning point. University marketers are beginning to take generative AI writing tools seriously. But what happens next? The...
Chris Silberston
5 min read


Cross-sector innovation
HE marketing insights and innovations from other sectors Universities are at the cutting edge in many areas. But with small teams and...
Chris Silberston
5 min read


Long live Richard the first (monkey)
A Thousand Monkeys is now employee-owned! Our dictator, sorry, founder and copywriting guru Richard has moved from owner to employee. So,...
Chris Silberston
4 min read


Six steps to successful customer service responses.
We’ve lost count of the number of businesses that lose customers, or hit the headlines, due to a poorly worded email or post. Often, that...
Richard Spencer
5 min read

Generative AI: the good, the bad, the useless
We’re getting a lot of questions about AI. What does it do well? Which platform writes best? How can it save me time? Can it come up with...
Chris Silberston
3 min read


Conjunctions at the start of sentences – to begin or not to begin?
Jane Austen did it. Shakespeare did it. Even the Bible gets away with it. So, why do conjunctions at the beginning of sentences still...
Hayley Cherrett
5 min read


AI copywriting
We’re all hearing about generative AI. We’re told that job seekers are using it to write cover letters. Students are using it to write...
Chris Silberston
5 min read


6 of the biggest mistakes we make with CTAs (and 1 powerful solution)
The closing statement in your blog post. A line in your sales email. Or a button on your landing page. A call to action (CTA) is an...
Kathryn Hudson-Cook
5 min read


Persuasive writing
Here at A Thousand Monkeys, we believe that all copywriting should be persuasive. Copy has a goal – whether that’s sales, clicks, or...
Chris Silberston
5 min read


The magic of your customer’s voice: how to increase email conversions using their language
The secret weapon of effective copywriting Let's consider how most people write email copy. You sit down at your desk, open a new page on...
Kathryn Hudson-Cook
5 min read


The 3Cs of social. Staying on your audience's radar.
The world is digital. There have never been more opportunities to connect with your audience online. However, it’s not all about sell,...
Hayley Cherrett
3 min read


Influencer Marketing: top tips to build an authentic campaign
At A Thousand Monkeys, we talk a lot about having an authentic voice. If your copy doesn’t sound genuine or rooted in the truth of your...
Chris Silberston
9 min read


Grammar: what, why, how, and a bit of when
Ah, grammar. Everyone’s favourite topic to discuss when you reveal you’re a writer. To some, it’s a confusing world of rules they don’t...
Chris Silberston
7 min read


What does it take to write a piece of copy?
To get the best possible content, you need to know what to expect from your copywriter. It helps to understand what’s possible, where...
Chris Silberston
5 min read


7 reasons why your web content needs to work harder
Your website is one of the most powerful tools you have. Making every page look great is probably a top priority for you. It needs to be...
Hayley Cherrett
6 min read


The most important bit of copy you haven't written yet
How do people really get to know what your organisation is about? It could be by reading your About Us page. Or maybe your founding...
Chris Silberston
5 min read

![Dear [customer name], sincerely [customer service rep]](https://static.wixstatic.com/media/88e4d2_a6b84f6bf63e4c329a3c4f0615d932b1~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_auto/88e4d2_a6b84f6bf63e4c329a3c4f0615d932b1~mv2.webp)
Dear [customer name], sincerely [customer service rep]
As you know, customer service teams are on the front lines. They see all the emotional extremes, from unbridled love to raw hatred. They...
Chris Silberston
6 min read
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