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millennials are destroying the english language
OMG millennials are destroying the world vital reporting from the likes of Business Insider shows how theyre killing everything from...
Chris Silberston
2 min read


Good Tone of Voice v bad Tone of Voice
It’s easy to imagine that running a successful business was simpler back in the day. Put up a sign in fancy lettering (not forgetting the...
Chris Silberston
4 min read


The 5-minute copy fix.
The deadline looms. Your copy is ready to go. Or is it? Sure you can’t spend five minutes giving it extra oomph? These nifty tips learned...
Hayley Cherrett
3 min read


A copywriter’s POV on personalisation
Data is a wonderful thing. Thanks to endless tracking, cookies, contactless payments and so on, businesses know more than ever about...
Hayley Cherrett
6 min read


Time to change your story?
In the 70s, Bhutan languished in the shadow, literally, of its Himalayan neighbours. To help raise the country's profile, the young king,...
Hayley Cherrett
4 min read


Persuasive ecommerce. How to stop bored browsers abandoning their basket.
The ecommerce market is worth a whopping $6.9 trillion globally. But here's the issue: 70% of online shopping carts get abandoned (both...
Hayley Cherrett
5 min read


7 habits of confident communicators
Consumer-facing businesses have long known the importance of clear and confident communication. Whether it’s Innocent Drinks, with their...
Chris Silberston
5 min read


Empathy. The most persuasive communication tool?
In the Western world, New Zealand has done a great job at making the rest of us look bad in recent months. Other countries, like Vietnam,...
Chris Silberston
5 min read


Online training: the good, the bad and the yawnsome.
Apologies, I was delayed writing this post on account of my online Flugelhorn workshop. Learning online has gone through the roof. Google...
Hayley Cherrett
4 min read


How to write the perfect opening sentence.
The first sentence of anything is every writer’s nightmare. Whether it’s a novel, an ad, a report, or a web page, the first line is...
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3 min read


A complete guide to readability.
Readability is all the rage these days. Internet tools abound that check how easy it is to read your copy. There's even one built into...
Chris Silberston
4 min read


How do you fix B2B marketing that misses the mark ?
The short answer: remember you're talking to people. There’s a lot of talk about the march of the robots. AI and machine learning making...
Chris Silberston
4 min read


Communicating in a crisis
These are unprecedented times for any business. There’s no rulebook about how to communicate when you’re cancelling events or closing...
Chris Silberston
7 min read


The nature of nurture. Emails that turn prospects into customers and browsers into bookings.
“I need another email!” The New Business director is screaming down the phone. The company sales pipeline has all the flow of a London...
Hayley Cherrett
6 min read


5 reasons your Tone of Voice isn't working.
Brand tone of voice. Everyone’s at it. It’s a boom industry for writing agencies creating more and more guidelines for brand voice. Even...
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6 min read


How (not) to appeal to young people in your writing
Apparently, slime is a thing. It can be scented, coloured, themed. It has its own conference where people buy, trade, and perform tricks...
Chris Silberston
4 min read


Design vs copy slam down. Who are you backing?
Design vs copy. You know you need both. But which is going to make most difference to your brand? Which one is more likely to grab...
Hayley Cherrett
3 min read


Well, that was Blue Monday, but what about the rest of the week?
Four formulae to get you through to Friday. How was Blue Monday for you? Was it thoroughly depressing? Did it make you book a summer...
Hayley Cherrett
4 min read


Drumroll please
Writing a winning submission for awards ceremonies Whether you’re vying for a BISHTA (British Pool and Hot Tub Award) or Pedigree Breeder...
Chris Silberston
5 min read


Search Engine Observations
Why you should ignore anyone who tells you to ‘add some more SEO’ Looking for running trainers? We have the largest selection of men’s...
Chris Silberston
6 min read
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